Refund policy
At Elovique, we are committed to providing a pleasant shopping experience and quality products that inspire creativity. If you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.
30-Day Return Policy
We proudly offer a 30-day free return and refund policy from the date your order is delivered.
If 30 days have passed since delivery, we may no longer be able to process a refund or replacement unless required by applicable consumer protection laws.
Eligibility for Returns
To qualify for a return:
- The item must be returned within 30 days of delivery.
- The product should be unused or only minimally inspected.
- The item should be returned in its original packaging whenever possible.
- All included accessories, manuals, and components should be returned together.
Products showing excessive wear, intentional damage, or misuse may not qualify for a full refund.
Free Return Shipping
We provide free return service for eligible orders.
Once your return request has been approved, our support team will provide detailed return instructions and, where applicable, a prepaid return shipping solution.
Please do not return products without contacting us first, as this may delay the refund process.
Damaged or Incorrect Items
If your order arrives:
- Damaged during shipping
- Defective upon arrival
- Missing components
- Different from what you ordered
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the item
- Photos of the packaging
- A brief description of the issue
Depending on the situation, we may offer:
- A replacement product
- A partial refund
- A full refund
- Store credit
Order Cancellation
Orders may be cancelled before they are processed or shipped.
If your order has not entered fulfillment, a full refund will be issued.
If the order has already shipped, please wait until delivery and submit a return request.
Refund Process
After receiving and inspecting your returned item, we will notify you regarding the status of your refund.
Approved refunds are typically processed within 5–10 business days back to your original payment method.
Processing times may vary depending on your payment provider or financial institution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Products specifically marked as non-returnable
These exceptions will always be clearly identified before purchase.
Exchanges
If you would like a different variation, color, or style, please contact us before placing a new order.
Subject to inventory availability, we will gladly assist with exchanges whenever possible.
Lost Packages
If your tracking information has not updated for an extended period or your package appears lost during transit, please contact our customer support team.
We will work directly with the shipping carrier to investigate and determine the best solution, which may include a replacement shipment or refund.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Elovique
Email: support@elovique.cyou
Phone: 604 817-1416
Address: 288 Mundy St, Coquitlam, BC V3K 5M4, Canada
We appreciate your confidence in Elovique and remain committed to providing reliable products, responsive customer service, and a worry-free shopping experience.