Welcome to Elovique. These Terms of Service ("Terms") govern your access to and use of Elovique.cyou. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue using our website and services.

1. Overview

Elovique provides carefully selected crochet kits, DIY craft supplies, handmade-inspired products, and related accessories for customers worldwide. These Terms apply to all visitors, customers, and users of our website.

We reserve the right to update these Terms at any time. Changes become effective immediately upon publication on this page. Continued use of our website constitutes acceptance of any revised Terms.

2. Eligibility

By using our website, you confirm that:

You are at least the age of majority in your jurisdiction, or you have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You will use this website only for lawful purposes.

3. Products & Availability

We strive to display product descriptions, images, colors, and specifications as accurately as possible. However, slight differences may occur due to screen settings or manufacturing updates.

All products are subject to availability. We reserve the right to discontinue, modify, or limit quantities of any product without prior notice.

4. Pricing & Payments

All prices displayed on Elovique.cyou are subject to change without notice.

Payment must be completed before an order enters processing. We reserve the right to refuse or cancel any order if fraudulent activity, pricing errors, payment authorization issues, or unusual purchasing behavior is detected.

If your payment has already been processed for a cancelled order, a full refund will be issued to your original payment method.

5. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not guarantee acceptance.

We reserve the right to decline or cancel orders for reasons including but not limited to:

Product unavailability
Pricing inaccuracies
Suspected fraud
Payment verification failure
Violation of these Terms

6. Shipping

We proudly offer free worldwide shipping.

Estimated delivery time is 7–14 business days, excluding processing time.

Delivery estimates are provided as guidelines only and may be affected by customs procedures, weather conditions, carrier delays, or other circumstances beyond our control.

Please review our Shipping Policy for additional information.

7. Returns & Refunds

Customer satisfaction is important to us.

We offer a 30-day free return and refund policy for eligible products.

Returned items must meet the requirements outlined in our Return & Refund Policy. Certain products, such as personalized items or digital goods, may not be eligible for return.

8. Customer Responsibilities

Customers agree to:

Provide accurate billing and shipping information.
Review order details before checkout.
Keep payment information current.
Contact us promptly if an issue arises with an order.

Elovique is not responsible for delays or failed deliveries caused by incorrect information provided during checkout.

9. Intellectual Property

All content available on Elovique.cyou—including product descriptions, graphics, website design, logos, images, text, and branding—is the property of Elovique or its licensors and is protected under applicable copyright and intellectual property laws.

No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

10. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Distribute malware or harmful software.
Interfere with website security or functionality.
Copy or misuse website content without permission.

Violation of these Terms may result in suspension or termination of access.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Elovique shall not be liable for indirect, incidental, consequential, or special damages resulting from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the applicable order.

12. Third-Party Services

Our website may include links to third-party websites or services for your convenience. Elovique is not responsible for the content, policies, or practices of external websites.

Accessing third-party websites is at your own discretion and risk.

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information necessary to process orders and provide customer support.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in British Columbia, Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through the appropriate courts within the applicable jurisdiction.